Inter Chic BV, trading under the name ‘Stephan Schneider’, a private limited liability company organized and existing under Belgian law, with registered office at 2000 Antwerp (Belgium), Reyndersstraat 53 and registered with the Crossroads Bank of Enterprises under number 0456.620.471 (hereinafter referred to as “Inter Chic”) is a company specialized in the design and production of a clothing line called ‘Stephan Schneider’.
Inter Chic can be contacted via firstname.lastname@example.org.
The customer can be any person that enters into a contractual relationship with Inter Chic by acquiring products exclusively for non-professional purposes (hereinafter referred to as the “Customer”) via www.stephanschneider.be (hereinafter referred to as the “Webshop”).
1.1 Safe as explicitly agreed otherwise in writing, these general terms and conditions shall apply to all purchases and orders made via the Webshop.
1.2 Placing an order on the Webshop implies full knowledge and unconditional acceptance of Inter Chic’s general terms and conditions.
1.3 Inter Chic reserves the right to amend these general terms and conditions at any time in accordance with economic and legal necessities. The amended terms and conditions will apply to any agreement entered into thereafter but will in no event affect orders which have already been confirmed by Inter Chic.
1.4 The application of Inter Chic’s general terms and conditions precludes the application of any (general or special) terms and conditions of the Customer.
2.1 The Webshop contains an accurate description and illustrations as accurate as possible of the products offered. Certain non-substantial characteristics of a product may on delivery differ from the descriptions and illustrations as displayed on the Webshop. Colors may also vary slightly, depending on the lightning and settings of the computer screen used.
2.2 Inter Chic is not bound by descriptions of products which are clearly affected by an error or mistake, such as obvious errors in the quotation.
2.3 Products are only available as long as the stock lasts. If the Customer orders a product through the Webshop that is out of stock, Inter Chic will inform the Customer as soon as possible by e-mail or by phone and the Customer shall have the right to cancel the order against reimbursement. Inter Chic shall in no event be liable for damages that resulting from a temporary or permanent unavailability of a product.
2.4 Inter Chic reserves the right to refuse any order that is unusual or placed in bad faith.
2.5 In order to place an order on the Webshop, the Customer must be at least 18 years old. If the Customer is younger than 18 years, parental consent or the consent of a guardian is required before placing an order. If Inter Chic notes that the Customer is younger than 18 years old, the order will be cancelled.
2.6 Orders can only be processed if the Customer clearly identifies itself by filling in its address and invoice details in the contact form. These details must always be up to date and truthful. The order will be delivered in accordance with the contact form as filled in by the Customer.
3.1 An agreement will only be concluded between Inter Chic and the Customer after the explicit acceptance of these general terms and conditions by the Customer and full payment of the purchase price. The Customer will receive a confirmation of the agreement (cf. order) by Inter Chic via e-mail, at the e-mail address as filled in on the contact form.
3.2 Inter Chic and the Customer expressly agree that a binding agreement may be concluded by electronic means. The absence of a signature does not affect the binding force of the offer and its acceptance. Inter Chic’s electronic files serve as proof in this respect, in so far as permitted by law.
4.1 The Customer can exercise its right of withdrawal within 14 (fourteen) days after delivery of the product without giving any reason(s) and without any indemnity, on the condition it has only unpacked the product in order to inspect it and try it on as would be possible in a physical shop in order to decide whether the Customer wishes to keep the product or not.
The Customer however has no right of withdrawal when sealed goods are delivered which are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery (article VI.53.5° Economic Law Code).
4.2 If the Customer wishes to exercise its right of withdrawal, it is obliged to report this to Inter Chic by using the model withdrawal form, as made available on the Webshop, or by means of an email to email@example.com indicating the order number, the product(s) the Customer wishes to send back and whether the Customer wishes to return or exchange it.
4.3 The product must then be returned to Inter Chic within 14 (fourteen) days as from the day on which the Customer has notified Inter Chic of its decision to withdraw from the agreement. The product has to be returned in an original, complete, undamaged and unused condition, with original tags and attached seals. All accompanying documentation, (a copy of) the order form and packaging materials must be enclosed with the return. If the Customer fails to comply with these conditions, Inter Chic shall repay the price of the returned products reduced with the associated costs.
4.4 The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the Customer.
4.5 The costs in relation to the return of the product(s) shall be borne by the Customer.
4.6 Inter Chic shall not be liable for any damage, theft or loss of the products, as a result of the return of the products.
4.7 Provided that the Customer has exercised the right of withdrawal in accordance with the previous paragraphs, Inter Chic shall repay the price paid by the Customer (except – for the avoidance of doubt – any costs relating to the return of the products and, if applicable, any costs relating to any damage to the products) within a period of 14 (fourteen) days upon receipt of the products by Inter Chic or, if earlier, after the Customer has showed evidence that the products have been returned, by the same means of payment as used by the Customer.
5.1 The prices as shown on the Webshop are VAT-inclusive. Inter Chic unfortunately does not have control over additional duties, taxes, customs fees or similar charges (which vary in each country), that will be the sole responsibility of the Customer.
5.2 The prices are excluded delivery costs which shall be paid by the Customer. The calculation of the delivery costs is indicated at the time of purchase.
5.3 The Prices are expressed in EURO.
5.4 Safe in the event of errors, the prices will be charged as stated at the time of the order. In the event of a price error, Inter Chic will inform the Customer by email within 30 (thirty) days upon confirmation of the order. Where applicable, the Customer will have a choice to either accept the new (correct) price or cancel the order and receive a refund of the price that is already paid. In the absence of a reply from the Customer within a period of 7 (seven) days upon notification, the order will automatically be cancelled.
5.5 The indication of the price relates exclusively to the products as they are described verbatim. The accompanying illustrations are decorative and may contain elements that are not included in the price.
5.6 Inter Chic may, at any time and without any notice, adjust the prices as displayed on the Webshop. A price adjustment will however not be applied to orders already placed.
6.1 Unless agreed otherwise in writing, the invoices of Inter Chic will be payable immediately by means of a wire transfer to the bank account of Inter Chic. Products will be dispatched upon reception of the payment.
6.2 Payment must be made in accordance with one of the following payment methods (stating any costs associated with their use):
– Maestro, and
The general terms and conditions of the relevant payment system apply to the payment. If a credit card payment method is chosen, it is subject to the conditions of the card issuer.
7.1 The date of delivery as specified by Inter Chic is indicative. However, unless agreed otherwise, a maximum delivery period of 30 (thirty) days shall always apply as from the day the order has been confirmed by Inter Chic.
In the event that Inter Chic does not deliver the order within the maximum period of 30 (thirty) days, for whatever reason, the Customer is entitled to request delivery within an additional period that is appropriate given the circumstances or to cancel the order and receive a refund within 30 (thirty) days of notification of the price paid. If Inter Chic does not deliver the products within the agreed additional period, the Customer will be entitled to cancel the order free of charge, without legal intervention and with a simple notification, and to receive a refund within 30 (thirty) days of notification of the price paid.
7.2 The products shall be delivered at the address specified in the contact form, or can be collected at the Antwerp Boutique shop. In the latter case you will have to provide your order number.
7.3 Delivery is deemed to take place at the time the products are offered the first time to the specified delivery address. If delivery is unsuccessful due to the Customer, costs (if any) of new delivery attempts will be entirely at the expense of the Customer.
7.4 If multiple products are ordered, Inter Chic reserves the right to deliver each product separately. However, Inter Chic undertakes to do its utmost to deliver the multiple products at once.
7.5 The risk for loss or damages pertaining to the products will be transferred to the Customer as soon as they are delivered to the Customer.
8.1 Inter Chic guarantees to deliver products that correspond to the description and the specifications as mentioned in the offer, taking into account the restrictions set out in Clause 2.1.
8.2 Upon receipt, the Customer has to inspect the products immediately. Complaints are to be reported in writing to Inter Chic within a period of 8 (eight) days of receipt of the products, with the proof of purchase attached thereto.
8.3 In the event of a defect, Inter Chic will replace the relevant product free of charge without the right to any compensation for the Customer.
8.4 Inter Chic shall not be responsible for any defect, where such defect relates to matters not due to the fault of Inter Chic, including but not limited to any fault or defect caused by the Customer.
8.5 The Customer has to enable Inter Chic to investigate the complaint by sending the defective products to Inter Chic. However, this by no means should be taken as an acknowledgement by Inter Chic of any error on its part.
9.1 Inter Chic shall process all personal data it receives from the Customer in accordance with the obligations relating to the processing of personal data, including the General Data Protection Regulation 2016/679 of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and the free movement of such data.
9.2 Inter Chic shall process the Customer’s personal data in order to fulfil its contractual obligations towards the Customer and to comply with legal and regulatory requirements, as well as to continue to improve the quality of the products and services of Inter Chic.
9.3 If the Customer requires more information regarding the data processing by Inter Chic, it can contact Inter Chic via e-mail (firstname.lastname@example.org) or consult the privacy statement of Inter Chic on its website.
10.1 Neither party shall be liable for any delay or failure to perform its obligations if such delay or failure is due to a force majeure event. The concerning party shall inform the other party in such case within a period of 5 (five) days after the commencement of the force majeure event. A force majeure event is any cause beyond the reasonable control of such party that prevents that party from performing under the agreement, temporarily or permanently, even if the cause was foreseeable. Without being exhaustive, a force majeure event includes: stock shortages, third party delays, defective machines, strike, lockout, fire, uprising, war, epidemic, flood, electrical, IT, internet or telecommunications failures and government related decisions.
10.2 In case of a force majeure event, the performance of obligations of the concerning party is suspended. Both parties will use best efforts to limit the consequences of the force majeure event. In the event either party is unable to resume performance of the applicable obligations within 30 (thirty) days of providing notice of a force majeure event, the other party may terminate the agreement immediately, without compensation to any party.
11.1 Except in case of wilful intent or gross negligence, Inter Chic shall not be liable for immaterial, indirect or consequential damages, including but not limited to loss of profit or turnover, business interruption, loss of income, loss of customers, or any other form of damages.
11.2 Inter Chic shall not be liable for damages caused by errors due to third parties, the Customer or force majeure events.
11.3 The total liability of Inter Chic for direct damages will in any case be limited to the amount (including VAT) that was paid by the Customer for the product(s) under the related order.
11.4 The damages attributable to Inter Chic will, to the extent possible, be refunded in kind by replacement. If replacement is impossible, Inter Chic will in any case refund the price of the product concerned to the Customer, taking into account the use that the Customer has already had of the product.
12.1 If any provision of these terms and conditions is held to be illegal, invalid or unenforceable, in whole or in part, under any applicable law, then such provision or part of it shall be deemed not to form part of these terms and conditions, and the legality, validity or enforceability of the remainder of these terms and conditions shall not be affected. If applicable, parties shall negotiate in good faith in order to replace the concerning provision with an enforceable, legal and valid provision that is as close as possible to the intention of the original provision.
13.1 These general terms and conditions shall be governed by and construed in accordance with the laws of Belgium.
13.2 The courts of Antwerp, division Antwerp shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and conditions.