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Shipping and returns

All our orders are shipped as fast as possible with a trackable service from our Antwerp store to your door.

You can also chose to collect your order at our Antwerp Boutique. Please provide your order number when picking up in store.

In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.

We currently offer free shipping of full-priced items to all countries in the European Union, Switzerland, Norway as well as the United Kingdom. Free shipping does not apply to marked down items.

Delivery charges to countries outside the European Union are 40 euros per order.

The risk for loss or damages pertaining to the products will be transferred to the Customer as soon as they are delivered to the Customer

TAX FREE

All our prices include 21% VAT. Purchases by customers not in the European Union, Switzerland, Norway and the United Kingdom are exempt from value added taxes. The total amount will be updated when you select your country at the checkout.

RETURNS AND EXCHANGES

If for any reason you are not satisfied with your purchase, we will happily issue a replacement or refund if the products are returned within 14 (fourteen) after delivery of the products.

All returned products must be free of use, damage, stains, odor or any other condition which would prevent them from being sold as new. All accompanying documentation, (a copy of) the order form, original tags, attached seals and packaging materials must be enclosed with the return. If the Customer fails to comply with these conditions, Inter Chic shall repay the price of the returned products reduced with the associated costs.

Please email boutique@stephanschneider.be within 14 (fourteen) days of your order delivery indicating your order number, the product(s) you wish to send back and whether you wish to return or exchange it. We will assess your request and provide further instructions for return as soon as possible.

The costs in relation to the return of the product(s) shall be borne by the Customer. Inter Chic shall not be liable for any damage, theft or loss of the products, as a result of the return of the products

Once the return is received and inspected, you will be notified by email. If returned products are approved, Inter Chic will provide an exchange product or repay the price within a period of 14 (fourteen) days after receipt.

All shipping costs that may occur upon return of products are the responsibility of the customer, including duties and taxes. Please make sure all returned items are well packaged, as not to be damaged in transit. Inter Chic will not assume responsibility for refund or compensation of any return packages lost in transit.

Marked down items cannot be returned.